Lanark County Interval House Terms and Conditions and Privacy Policy
Disclaimers
the user agrees that:
▪ They use the website at their own risk
▪ There are no assurances regarding accuracy, quality, reliability, safety or ownership of content of or information obtained through the website, including third party content
▪ No guarantee that the website will operate smoothly or without interruption
▪ The charity is not liable for any error, inaccuracy, harmful components (e.g. viruses or malware) or unreliability of website content.
▪ The charity is not liable for any loss or damage the user may incur due to use of or reliance on the website content, information provided through the website, third party content or third party services e.g. hosting
▪ User for self and personal representatives releases and discharges the charity from any claims or liability
▪ Indemnify the charity for any liability, claims, damages etc. incurred as a result of the user’s use of the website, online conduct/ misconduct on the part of the user.
Privacy
LANARK COUNTY INTERVAL HOUSE WEBSITE PRIVACY POLICY
Introduction
This privacy policy provides you with details of how we collect and process your personal data through your use of our site at www.lcih.org.
Lanark County Interval House is the data controller and we are responsible for your personal data (referred to as “we”, “us” or “our” in this Privacy Policy). We may revise and update this Privacy Policy at any time. Your continued usage of the Lanark County Interval House website (“Site”) will mean you accept those changes.
By providing us with your data, you warrant to us that you are over 13 years of age.
WHAT DATA DO WE COLLECT ABOUT YOU, FOR WHAT PURPOSE AND ON WHAT GROUND WE PROCESS IT
Personal data means any information capable of identifying an individual. It does not include anonymized data.
We may process the following categories of personal data about you:
Communication Data that includes any communication that you send to us whether that be through the contact form on our website, through email, text, social media messaging, social media posting or any other communication that you send us. We process this data for the purposes of communicating with you, for record keeping and for the establishment, pursuance or defense of legal claims. Our lawful ground for this processing is our legitimate interests which in this case are to reply to communications sent to us, to keep records and to establish, pursue or defend legal claims. Information submitted through the contact forms on the Site are sent to our company email, hosted by Gmail. Google adheres to the EU “Privacy Shield” policy and you can find more information about this here: https://policies.google.com/privacy/frameworks. While we keep these submissions for customer service purposes they are never shared with third parties.
Donor Data that includes data relating to any donations of goods, money and/or services such as your name, title, billing address, delivery address, email address, phone number, contact details, donation details and your card details. This also includes ticket purchases for events and all other fundraisers. We process this data using CanadaHelps and PayPal.
You can read the CanadaHelps Privacy Policy here: https://www.canadahelps.org/en/privacy-policy/.
You can read the PayPal Privacy Policy here: https://www.paypal.com/ca/webapps/mpp/ua/privacy-full
To keep records of such transactions and maintain our records we use the DonorSnap database and you can read their Privacy Policy here: https://www.donorsnap.com/fundraising-software/privacy.pdf.
Our lawful ground for this processing is the performance of a contract between you and us and/or taking steps at your request to enter into such a contract.
Promotions Data that includes data about your preferences in receiving promotions from us and our third parties and your communication preferences. We process this data to enable you to partake in our promotions such as event announcements, volunteer recruitment and fundraising, to deliver relevant website content and advertisements to you and measure or understand the effectiveness of this promoting. To register online for our email newsletter we request the following required information: (i) name, and (ii) e-mail address. The provision of an e-mail address is mandatory in order to receive our newsletter. LCIH relies on a third-party service, Mailchimp, to collect contact information and distribute our newsletter. You can read the Mailchimp Privacy Policy here: https://mailchimp.com/legal/privacy/
Our lawful ground for this processing is our legitimate interests which in this case are to study how community members respond to our promotions, to develop them, to grow our organization and to decide our promotions strategy.
We may use Communication Data, Donor Data and Promotions Data to deliver relevant website content and advertisements to you (including Facebook ads or other display advertisements) and to measure or understand the effectiveness of the advertising we serve you. Our lawful ground for this processing is legitimate interests which is to grow our organization and serve more women and children in need of our services. We may also use such data to send other promotions communications to you. Our lawful ground for this processing is either consent or legitimate interests (namely to support our organization).
Where we are required to collect personal data by law, or under the terms of the contract between us, and you do not provide us with that data when requested, we may not be able to perform the contract (for example, to complete a donation). If you don’t provide us with the requested data, we may have to cancel a donation or event ticket purchase but if we do, we will notify you at the time.
We will only use your personal data for a purpose it was collected for or a reasonably compatible purpose if necessary. For more information on this please email us at info@lcih.com. In case we need to use your details for an unrelated new purpose we will let you know and explain the legal grounds for processing.
We may process your personal data without your knowledge or consent where this is required or permitted by law.
SENSITIVE DATA
We do not collect any Sensitive Data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offences.
HOW WE COLLECT YOUR PERSONAL DATA
We may collect data about you by you providing the data directly to us (for example by filling in forms on our site or by sending us emails). We may automatically collect certain data from you as you use our website by using cookies and similar technologies.
We may receive data from third parties such as analytics providers such as Google, advertising networks such as Facebook, such as search information providers such as Google, providers of technical, payment and delivery services, such as data brokers or aggregators.
COOKIES
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log into this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
COMMENTS
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
EMBEDDED CONTENT FROM OTHER WEBSITES
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged into that website.
THIRD-PARTY LINKS
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the Privacy Policy of every website you visit.
TECHNICAL DATA
Technical Data includes data about your use of our website and online services such as your IP address, your login data, details about your browser, length of visit to pages on our website, page views and navigation paths, details about the number of times you use our website, time zone settings and other technology on the devices you use to access our website. We refer to this automatically-collected information as “Device Information.” We collect Device Information using
“Log files” which track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. All data collected is anonymized (does not contain the full IP address) and then analyzed using Google Analytics. We process this data to analyze your use of our website and other online services, to administer and protect our organization and website, to deliver relevant website content to you and to understand the effectiveness of our promotions. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our organization and to grow the supports we are able to offer in our community by analyzing our promotions strategy.
Important: Data collected via these Google products is not linked with any personally identifiable information you submit while on our Site.
Read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/.
You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
WEBSITE SECURITY
We use security monitoring, firewall and malware scanning technology to identify possible malicious or fraudulent activities (hacking) to the Site. For more information on Wordfence Security and their GDPR Compliance, visit https://wordpress.org/plugins/wordfence.
PROMOTIONS COMMUNICATIONS
Our lawful ground of processing your personal data to send you promotional communications is either your consent or our legitimate interests (namely to support our organization and related services).
Under the Privacy and Electronic Communications Regulations, we may send you promotional communications from us if (i) you made a donation or event ticket purchase or asked for information from us about our services or (ii) you agreed to receive promotions communications and in each case you have not opted out of receiving such communications since. Under these regulations, if you are a limited company, we may send you promotional emails without your consent. However you can still opt out of receiving promotional emails from us at any time.
Before we share your personal data with any third party for their own promotional purposes we will get your express consent.
You can ask us or third parties to stop sending you promotional messages at any time by clicking the unsubscribe link on any promotions message sent to you or OR by emailing us at info@lcih.com at any time.
If you opt out of receiving promotional communications this opt-out does not apply to personal data provided as a result of other transactions, such as donations, volunteer recruitment etc.
DISCLOSURES OF YOUR PERSONAL DATA
We may have to share your personal data with the parties set out below:
Service providers who provide IT and system administration services.
Professional advisers including lawyers, bankers, auditors and insurers.
Government bodies that require us to report processing activities.
Third parties to whom we sell, transfer, or merge parts of our organization or our assets.
We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.
INTERNATIONAL TRANSFERS
We are subject to the provisions of the General Data Protection Regulations that protect your personal data. Where we transfer your data to third parties outside of the EEA, we will ensure that certain safeguards are in place to ensure a similar degree of security for your personal data. As such:
We may transfer your personal data to countries that the European Commission have approved as providing an adequate level of protection for personal data; or
If we use US-based providers that are part of EU-US Privacy Shield, we may transfer data to them, as they have equivalent safeguards in place; or
Where we use certain service providers who are established outside of the EEA, we may use specific contracts or codes of conduct or certification mechanisms approved by the European Commission which give personal data the same protection it has in Europe.
If none of the above safeguards is available, we may request your explicit consent to the specific transfer. You will have the right to withdraw this consent at any time.
DATA SECURITY
We have put in place security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed without authorization. We also allow access to your personal data only to those employees and partners who have an organization need to know such data. They will only process your personal data on our instructions and they must keep it confidential.
We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach as we are legally required to.
DATA RETENTION
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
When deciding what the correct time is to keep the data for we look at its amount, nature and sensitivity, potential risk of harm from unauthorized use or disclosure, the processing purposes, if these can be achieved by other means and legal requirements.
For tax purposes the law requires us to keep basic information about our donors (including Contact, Identity, Financial and Transaction Data) for six years after they stop being donors.
We use the industry’s standard procedures for ensuring optimal security of the user information we store. Databases are not directly accessible. They are only accessible via our hosting provider. Therefore, access to the databases implies a two-way authentication procedure. Strong passwords are used and regularly changed to further enforce security.
All user data is stored with HostGator, an award winning hosting provider, inside their data centers located in Huston, Texas, USA. HostGator adheres to the strictest security standards, so your data is safe.
In some circumstances we may anonymize your personal data for research or statistical purposes in which case we may use this information indefinitely without further notice to you,
YOUR LEGAL RIGHTS
Under data protection laws you have rights in relation to your personal data that include the right to request access, correction, erasure, restriction, transfer, to object to processing, to portability of data and (where the lawful ground of processing is consent) to withdraw consent.
You can see more about these rights at:
https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/
If you wish to exercise any of the rights set out above, please email us at info@lcih.com.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive or refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you.
If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.
CHILDREN’S ONLINE PRIVACY PROTECTION ACT (COPPA) COMPLIANCE
We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act). We do not knowingly collect any information from anyone under 13 years of age. Our website is directed to people who are at least 13 years old or older.
We do not intend to collect any personal information from children under the age of 18. If a parent or guardian of a child who has provided us with such personal information would like the information deleted from our records, she or he should contact us at the email address listed at the bottom of this policy statement. We will then delete the child’s personal information from our files.
If we become aware that personally identifiable information regarding a child under the age of 13 has been collected at the site, we will use such information for the sole purpose of contacting a parent or guardian of the child to obtain verifiable parental consent. If we cannot obtain consent after a reasonable time, or if when contacted a parent or guardian requests that we do not use or maintain such information, we will make reasonable efforts to delete it from our records.
CHANGES
We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.
CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@lcih.com or by mail using the details provided below:
Mailing Address: P.O. Box 107, Carleton Place Ontario, K7C 3P3
General Email: info@lcih.com
We will respond to all requests, inquiries or concerns within thirty (30) days.
IP and Rules for Acceptable Use
All website content and IP is owned by or licensed to Lanark County Interval House, the IP is the exclusive property of the charity or its licensors and the IP is protected by applicable laws.
The user will only use the website content/IP for personal, non-commercial use and in compliance with the Terms and Conditions and will not copy, reproduce, create derivative works or make any other use of the IP without prior written permission of Lanark County Interval House. LCIHCS may allow a third party to distribute some content provided it is not used for commercial purposes, the content is not altered, and the owner of the work is referenced. Please contact LCIHCS directly for permissions.
The user agrees not to use the website or any of its content in a manner that would harm the charity or anyone else or that violates any laws including:
▪ violating other users’ privacy
▪ viewing, saving, distributing, sending, posting offensive, explicit, violent, inappropriate, disrespectful, harassing, intolerant materials
▪ malicious activities e.g. spreading viruses or hate mongering ▪ circumventing or attempting to breach security systems or networks
▪ infringing IP on the website
Jurisdiction
This website is governed by the law of Ontario, Canada. Any dispute arising out of the website or T&C will be governed by the laws of that province. Lanark County Interval House makes no representation that the website complies with the laws of any other jurisdiction.
Contact Details
Our full details are:
Full name of legal entity: Lanark County Interval House
Email address: info@lcih.com
It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at info@lcih.com
