Should I call before coming?
If you can, please call our crisis line at 1-800-267-7946 or (613) 257-5960 first so that our staff can help you safely come to our shelter. If you believe that you are in immediate danger, please call 911 or go to the nearest police station. From that safe place, you can call the shelter.

Will my children be welcome?
Absolutely. Our shelter is designed to make kids feel at home as much as possible with child-friendly spaces, a playroom, activity room, and outdoor play structure. Our Children’s Program Coordinators will provide information, support, and recreational opportunities for your children.

What do I need to bring with me?
Depending on how much time and opportunity you have to leave safely, you may want to bring personal identification for you and your children (including passports, birth certificates, social insurance cards, OHIP cards, your driver’s license and registration, and any immigration papers). You might also want to bring your debit/credit cards and chequebooks, keys, address book, small valuable objects like jewellery, and your children’s favourite toys and blankets.

How long can I stay at the shelter?
Residents can stay up to 2 months in our shelter, though extensions are occasionally granted under special circumstances, given the shortage of quality affordable and subsidized housing in Lanark County.

What if the shelter is full?
Our staff will make every effort to find alternative safe accommodations for you and your children. Transportation will also be arranged.

Will my partner be able to find me?
Our shelter is a highly secured building, and we will make every effort to ensure your safety.

Who pays for my stay?
Women and their children are not required to pay for their stay. Our shelter and residential services are funded by the Ontario Ministry of Community and Social Services.

What kinds of services does the shelter offer?
Our residential staff provide support, short-term counselling, information and referrals, and safety planning for you and your children to help you all deal with a violent and abusive situation.

Do you offer childcare?
Unfortunately, we are not in a financial position to offer regular childcare. That being said, we will work with you to make the necessary childcare arrangements to support your family’s safety. Often, we can call on volunteers to help assist with childcare.

Can I continue to work while living in the shelter?
Yes, you can continue to work. Please note, however, that you will still be responsible for your own childcare arrangements—though we try to work with volunteers to help.

Are pets allowed?
Unfortunately, LCIH does not have adequate facilities to shelter pets. We are fortunate to have the experienced team of the Safe Pet Ottawa ( ) program to support and foster pets during this challenging time of transition. We also work with a number of respected pet lovers in our communities who regularly foster pets for women and children who are staying in our shelter. We understand the threat to pets in abusive situations, and so we will work with you to try and find safe shelter for your pets.

How do all the women and children live together?
Our new shelter offers seven bedrooms designed for women and children of all ages, and each is equipped with a full bathroom for more privacy. Depending on how full we are, we try to give families a private room. We try to build a sense of community at the shelter, so women are asked to share cooking responsibilities and work together around weekly chores.

I have a disability—is your shelter accessible for me?

Our shelter is wheelchair accessible and has elevator access. We do not want accessibility to be a barrier for you, so we will work with the necessary services to support your stay at our shelter.

I don’t speak English very well. Do you have an interpreter?
We can work with interpreters, and we will make every effort to assist you.

Will I have access to a telephone, or computer?
Yes, a telephone and computer are available to residents.

What happens when I leave the shelter…is there any support?
Yes. Before you leave the shelter, we will connect you with our Transitional Support Coordinator who will work with you to make a safe transition (including support around housing, legal, and financial issues). You will likely also be invited to connect with our Outreach community support programs, where you can have follow-up support, participate in support groups, and continue your healing path. Visit Outreach Programs to learn more.

What if I choose not to stay in the shelter…can you still help me?
Yes—our Outreach programs are designed for women and children in the community (whether or not they have chosen to stay at the shelter). Please visit Outreach Programs to learn more or call 1-888-414-7321 or (613) 253-3336.